Data protection

Data protection and privacy policy

At Bookeen, your privacy is a top priority.
Bookeen is committed to handling your personal information responsibly and to protecting it with administrative, technical and physical security measures.
We are also committed to acting honestly, directly and transparently with regard to your data. Bookeen follows two guiding principles when it comes to your privacy:

We strive to be transparent about the personal information we collect and process.
Simplicity. We try to use plain language when describing our privacy practices to help you make informed choices.

Effective Date: May 24, 2018

  1. Introduction

At Bookeen, we provide you with the best possible user experience. Thus, we collect, process and store your personal information when you use our websites, mobile applications, readers and services. Personal information is information allowing your identification, such as your name, your e-mail address or the billing of your purchases such as the postal address. This privacy statement describes our practices for collecting, storing and processing your personal information, as well as the controls implemented to manage it within our services.

  1. Your engagement with Bookeen services

Personal information required to make a purchase on are only your first and last name, an email address or phone number and a mailing address.

  1. What information does Bookeen collect about you ?

The table below describes the information we collect about you to provide the Services. In this Privacy Statement, we refer to this as “personal information”.

Usage information

  • Your first and last name
  • An email address
  • An mailing address including street address, postal code, city and country.
  • Subscribe or unsubscribe to the newsletter

Additional user information

Information relating to your orders (number of order / products concerned)

  1. What information does Bookeen collect through your use of the Services?

Data from computers and mobile devices

Information about how you access our services, including the website visited before arriving at Bookeen and on which you are going after.

The Internet Protocol (“IP”) address of your computer, mobile device, or proxy server that you use to access the Internet, in addition to other technical information, such as:

  • Your computer's operating system
  • Your Internet browser.
  • Your mobile device ID provided by your mobile device and mobile operating system of the latter.
  • The name of your Internet service provider or mobile operator.

Information from cookies and similar technologies

Please see our Cookie Policy for our practices and the controls we offer in this regard. Information about your use of the Services Information about your use of the Services, such as when you search, the pages you view, the links you click, or when you add people to your tree, etc.

  1. Information collected from other sources

Information from third parties

We may also receive information about you from third parties. For example, we may supplement the data we collect with data provided by our business partners as part of a migration of the partner's accounts to Bookeen.

  1. How does Bookeen use your personal information?

We use your personal information to provide, customize, improve, update and expand our services. This notably involves the following actions:

  • Developing new services and improving existing products and services.
  • Performing internal research and statistical analysis.
  • To detect and prevent error, fraud and other criminal or malicious activity, and to enforce our Terms and Conditions.

Communications We use your personal information to communicate with you about the services, including in the context of the following actions:

  • Respond to your inquiries with member services;
  • Send you newsletters if you are subscribed to the Bookeen newsletter
  • Notify you of the effective purchase of one or more products.
  • Notify you of the correct consideration of a pre-order.
  • Notify you of a problem with a purchase or pre-order.
  • Provide you with information or address your technical, security and other issues operational issues.
  1. When do we share your information and who are the recipients?

Bookeen does not share your personal information with third parties without your consent other than as described in this Privacy Statement. In particular, we will not share your information with third party insurance companies, employers or advertisers without your express consent. The circumstances described below explain when sharing may take place:

People with whom your information may be shared / circumstances in which sharing may take place

Service Providers We use other companies to provide our Services to you. These partner companies will therefore have some of your information in their systems. Our partners are subject to contractual obligations governing data security and privacy in accordance with this Privacy Statement and applicable laws.
These partners include:

  • Google Analytics for traffic analysis
  • Our payment providers including Paybox
  • Providers who help us in the field of marketing; statistics, and fraud prevention.

Legal or regulatory process

We may be share your personal information if we believe it is necessary to:

  • Comply with valid legal process (e.g., subpoenas, warrants);
  • Enforce the Bookeen general conditions;
  • Guarantee the security and integrity of the Services; or
  • To protect the rights, property, or safety of Bookeen, our employees, or users.

If we are under duress to disclose your personal information to law enforcement of the order, we will do our best to notify you in advance, unless the law prohibits us from doing so.

If Bookeen is acquired

If Bookeen or its business is/are acquired or disposed of (including in connection with any bankruptcy or similar procedure), we will share your personal information with the purchasing entity or the receiving entity. The promises contained in this Privacy Statement will continue to apply to your personal information that is transferred to this new entity.

  1. Your choices and access to your personal information

Subject to certain exceptions, you have the right to access your personal information and to receive in portable form a copy of certain information that you have provided, as well as to request the update, deletion or correction of this information by contacting Bookeen. The data and information access options are mentioned below. You can request a complete export of your personal data by writing to

  1. What are Bookeen's retention practices?

Bookeen's services are based on the notion fundamental principle that the personal literary journey is not a one-time event and can continue for long periods of time, sometimes a lifetime. Accordingly, Bookeen's retention practices reflect these sustainability values by retaining user accounts on our system until our users notify us of their wish to delete their data or close their account.

Retention Period: Bookeen will retain the personal information you provide during your purchase until such time as you ask us to delete it.

Usage Information: In some cases, we choose to retain usage information (eg site visits) in an anonymized or aggregated form. Once aggregated, this information ceases to be personal and will no longer be subject to deletion requests from Bookeen users.

  1. How can I delete my personal information?

You can delete your information at Bookeen privacy by writing to

General Provisions : Please note that there may be a delay in deleting your personal information from our backup systems once we have deleted it from our production and development systems.

  1. Security

Bookeen has a comprehensive information security program designed to protect personal information personnel of our customers using administrative, physical and technical safeguards. The specific security measures used are based on the sensitivity of the personal information collected. We have measures in place to prevent inappropriate access, loss, misuse or alteration of personal information in our possession. The Bookeen Security Team regularly reviews our security and privacy practices and improves them as needed to ensure the integrity of our systems and your personal information. It is also important that you guard against unauthorized access to your personal information by choosing strong passwords and preventing unauthorized persons from using your own computer or device.

  1. Changes to this Statement

We may change this Privacy Statement at any time. Any material changes will be notified to you in advance by email or by posting a notice through the Services, or on our Websites, so that you can review the changes made and determine whether you wish to proceed. to use our services. We will also notify you of minor changes to this Statement on their effective date by means of a notice on the Services or on our websites or by email. Using our services after you have been notified of minor changes means you accept the updated Privacy Statement. If you object to any changes, you may delete your account by contacting us here.

  1. Legal ground under the EU General Data Protection Regulation for processing personal information of EU residents.

If you have consented to the data processing, your consent is a legal ground for the processing of your personal information. We rely on your explicit consent to process your information. You have the right to revoke your consent at any time. Please note that the revocation of your consent to the collection and processing of your personal information will not affect the lawfulness of the processing of your personal information based on your consent issued before such revocation. We may also process your personal information based on contractual necessity to perform a contract we have with you.
We may also process your personal information on the basis of our legitimate interests, including in the context of providing and improving the services. For example, Bookeen has a legitimate interest in understanding your login history to be able to assess your interaction with our services. We also have a legitimate interest in providing and developing interesting features for our users. We use your personal information to maintain the security of our services, and we do so to the extent necessary to meet your and our legitimate interests, ensuring that our services are secure, and to ensure the protection against fraud, unsolicited mass mail and misappropriation. Where we are relying on legitimate interests to process your personal information, you have the right to object to that processing (meaning you can ask us to stop it). You can contact us using the contact details set out below to object to other forms of processing.

  1. Identity and contact details of the data controller

Your data is processed by Bookeen SAS.
Contact details for these entities are set out at the bottom of this Statement.Data Protection Officer Contact Details

  • Email Address: is a service of SAS BOOKEEN
- Head office:
31 rue du Val de Marne

CS 81426 - 75640 Paris Cedex 13
- RCS Paris B 448 118 208
- SAS with a capital of €236,000

The Site is hosted by the company OXALIDE
- Head office:
25 boulevard de Strasbourg
75010 Paris
- SAS with a capital of €267,400
- RCS de Paris B 433 507 787